The Trixino VIP Club
Play regularly and the magic works in your favour: a personal manager, money back on your play and offers built around you.
Updated
Dedicated manager
- One named contact for your account
- Faster answers on payments and limits
- Support 24/7
Rakeback & cashback
- A share of your play returned to you
- Cashback on qualifying activity
- Credited on a regular schedule
Weekly offers
- 400% weekly reload up to €3,500
- Lower wagering for VIP members
- Personalised promotions
How to get noticed
VIP status at Trixino is by invitation, based on your activity over time. There is nothing to sign up for separately: keep playing at a level that is comfortable for you and the VIP team will be in touch. Exact benefits and their terms are confirmed by your VIP manager.
That is the honest version of how most casino VIP schemes work, and it is worth saying plainly because it shapes the right way to think about the club. You cannot buy your way in with one big deposit and you should not try to. The club rewards steady, regular play, and the benefits only make sense if that play was already within your budget.
The benefits, one by one
A dedicated VIP manager
Rather than starting from scratch with a new support agent each time, VIP members get a named contact. In practice this is most useful for the things that are slow elsewhere: questions about a pending withdrawal, verification documents, changing limits or understanding how a personalised offer works. Your manager can also explain exactly how rakeback and cashback are calculated on your account.
Rakeback and cashback
These two are often confused. Rakeback returns a percentage of what you stake, regardless of whether you win or lose. Cashback returns a percentage of net losses over a set period. Both put money back in your account, but they reward different patterns of play, and their percentages, schedules and any wagering on the returned amount are set in the VIP terms. Ask your manager for the figures that apply to you.
| Rakeback | Cashback | |
|---|---|---|
| Based on | Total amount staked | Net losses over a period |
| Paid when you win? | Yes | Usually not, if there is no net loss |
| Best for | Frequent, steady play | Cushioning a losing week |
| Terms to check | Rate, eligible games, payout schedule | Rate, period, any wagering on the cashback |
Weekly offers with lower wagering
The 400% weekly reload is open to regular players, but VIP members receive it with lower wagering requirements, which makes a real difference to how quickly bonus money becomes withdrawable. Personalised offers, tied to the games you actually play, sit on top. Details are on our promotions page.
24/7 support
Support runs around the clock for all players, and VIP members have the added route of their manager. Our customer support page explains the channels and what to have ready when you get in touch.
Play now, get noticed later
There is no separate sign-up for the VIP Club. Join Trixino, play at your own pace and the VIP team will be in touch.
18+ | New customers only | T&Cs apply | BeGambleAware.org
What VIP status should never mean
VIP perks should never push you to play more than you planned. Deposit limits, time-outs and self-exclusion are available from your account at any time.
Being a VIP does not switch off any of those tools, and a good VIP manager will respect a limit you set without trying to talk you out of it. If you ever feel that offers or contact from the VIP team are encouraging you to spend beyond your means, ask for marketing and VIP contact to be stopped. You are entitled to do that, and it takes effect without affecting your access to your balance. For free and confidential support, the GamCare National Gambling Helpline is on 0808 8020 133, around the clock; more resources are on our responsible gambling page.
Good practice: before accepting any VIP offer, ask your manager to confirm the wagering, the eligible games and the expiry in writing in the chat. Screenshots of the conversation are a sensible habit.
Is the VIP Club right for you?
If you already play regularly at Trixino and keep to a budget, the club is a straightforward bonus: money back, faster help and offers that are easier to clear. If you are a casual player who logs in now and then, the standard welcome package and weekly reload are where the value is, and there is no reason to chase status.
18+ · Play responsibly · BeGambleAware.org