Contact Us
Email is the only way to reach us, and we reply to every genuine message within two working days, UK time.
Updated
Write to us
Send your message to contact@trixinocasino.co. We aim to reply within two working days (Monday to Friday, UK time, excluding bank holidays). If your note arrives on a Friday evening, expect an answer by the following Tuesday.
Email contact@trixinocasino.co
We are not Trixino Casino. This is an independent presentation site. We cannot see your account, move money, apply a bonus, speed up a withdrawal or review your ID documents. For any of those, contact Trixino Casino support directly through the casino site, where live chat and email are listed. Our customer support guide explains how to reach them and what to have ready.
What we can help with
- Corrections. If a page on this site is wrong or out of date, tell us. Please include the page address and, if you can, a link or screenshot showing the current information on the casino site.
- Questions about our content. If something we have written is unclear, ask. Good questions often become better explanations on the page itself.
- Privacy requests. To exercise your data rights under UK GDPR, see our privacy policy and email us with "Privacy request" in the subject line.
- Partnership or advertising enquiries. Read our advertising disclosure first: we do not sell editorial approval.
What to include
A short message with the right details gets a faster answer. Where relevant, please include:
- the address of the page you are writing about;
- what you think is wrong, and what the correct information is;
- where you found the correct information (casino T&Cs, a help page, a regulator's register);
- whether you are happy for us to mention that a reader reported the change.
Please do not send us passwords, card numbers, ID documents or bank statements. We do not need them and we will delete them if they arrive.
How we handle corrections
Every reported error is checked against a primary source. If you are right, we fix the page and update its date. If the information has changed since publication, we note that. If we disagree, we explain why. The full routine is set out in our fact-checking policy.
If gambling is causing you problems
Please do not wait for an email reply. Call the National Gambling Helpline, run by GamCare, free on 0808 8020 133, 24 hours a day, or visit BeGambleAware.org. More options are on our responsible gambling page.
Common questions we receive
- "My withdrawal is pending, can you help?" Only the casino can. Contact Trixino Casino support and keep a note of the date, amount and method. Our payments page explains what to check in the terms.
- "Is the bonus still available?" We review offers weekly, but the casino's promotion page is always the most current source. See our welcome bonus page for how the package is structured.
- "How do I close my account or self-exclude?" Do it from your casino account or through the casino's support team, and read our responsible gambling page for blocks that work across every site.
Postal address and phone
We do not publish a postal address or a phone line. trixinocasino.co is a small online publication run from the UK, and email lets us keep a written record of every correction request and answer it properly.