Harriet is based in Manchester and writes and maintains every page on this site. Her focus is the part of a casino you actually touch: how the slot lobby is organised, how live tables load on a phone at ten at night, and how many taps it takes to deposit, set a limit or ask for a withdrawal. She checks offers against the casino's own terms before anything is published, and she would rather leave a figure out than guess it.
Plenty of casino sites list a dozen "experts" with stock photos and impressive job titles. We do not, for a simple reason: there is one person writing this site, and inventing colleagues would undermine everything else we say about honesty. If that changes, this page will change with it, and each new writer will get a real profile with a real photo.
We also do not claim things we do not have. There is no in-house legal team signing off our pages, no panel of professional gamblers and no compliance department. What there is: a clear editorial policy, a written fact-checking routine and a willingness to correct mistakes quickly when readers point them out.
How the work is organised
A small site needs a disciplined routine, so Harriet works to a fixed cycle rather than writing whenever inspiration strikes.
Task
How often
What it involves
Offer check
Weekly
Welcome package, weekly reload and VIP wording compared with the casino's current promotion pages and T&Cs
Lobby walk-through
Monthly
Slots and live casino sections reviewed on desktop and on a mid-range Android phone and an iPhone
Payments and verification
Monthly
Listed deposit and withdrawal methods and the sign-up and ID steps re-checked against the cashier and help pages
Policy pages
Quarterly
Privacy, cookie and responsible gambling pages reviewed; helpline numbers re-dialled or re-verified
Reader corrections
Within 2 working days
Every reported error checked against a primary source and fixed or answered
What Harriet will not do
Write a page she has not been able to check against a primary source.
Accept payment to change a description, soften a criticism or remove a safer gambling note.
Present a bonus without pointing to the conditions that come with it.
Pretend to be the casino. When you need account help, she will send you to Trixino Casino's own support channels.
Tools and testing set-up
Product pages are checked on an ordinary home broadband connection and on mobile data, using a recent iPhone, a mid-range Android phone and a laptop running Chrome and Safari. That mix matters: a live roulette stream that looks perfect on fibre can stutter on 4G in a Manchester tram, and a cashier that is easy to use on a big screen can hide its limit settings on a small one. Where something behaves differently between devices, we say so on the relevant page.
Want to contribute?
We are not recruiting at the moment, but we welcome corrections, suggestions and questions from readers. The quickest route is the contact page.